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SIB Digital app icon

SIB Pay

Bank merchant acquiring

Sharjah Islamic Bank gateway, payment links and point-of-sale options.

Explore

At a glance

Key facts

Processing feeCard and channel rates in signed application
SettlementFunding frequency selected in merchant application
StatementsDaily statement charged; monthly statement free on written request
Online checkoutWebsite, app and e-commerce gateway
Payment linksInvoice links shared by email, SMS or social
Sharing channelsEmail, SMS and social
Payment methodsPOS supports EMV, NFC, QR and mobile wallets
In-person paymentsPOS and Soft POS merchant acceptance
POS / terminalPOS and Soft POS merchant options
IntegrationsE-commerce platform and API integration
See all details

Fees

Card acquiring and channel chargesCustom quote
Physical and SoftPOS setup and annual rentCustom quote
E-commerce setup and annual rentCustom quote
See all fees

Use cases

Use casesPayment gateways, Online payments, Payment links, In-person payments

Payment solutions

E-commerce gateway

Website and app acceptance through platform and API connections.

SIB Pay lists routing, 3D Secure and reversal controls. The signed application sets card-type and channel rates for debit, credit, Jaywan and other approved cards.

Learn more: SIB Pay e-commerce gateway, SIB Pay June 2025 merchant application

Invoice payment links

Share customer links by email, SMS or social channels.

Card types and services are approved in the merchant application. The merchant cannot add a card surcharge or offer a worse price than cash.

Learn more: SIB Pay UAE merchant terms

POS and Soft POS

Accept contactless and QR payments in person.

Physical and Android NFC SoftPOS have separate setup, annual rental and transaction charge fields in the application; terminal and method activation follow the agreement.

Learn more: SIB Pay POS payment modes, SIB Pay SoftPOS, SIB Pay June 2025 merchant application

Settlement and disputes

Funding frequency follows the signed application.

A UAE licensed-bank account is required unless foreign settlement is approved in writing. Refunds return to the original card; chargebacks, assessments and collateral can be deducted or held from settlement.

Learn more: SIB Pay UAE merchant terms, SIB Pay June 2025 merchant application

Fees

Custom quote

Card acquiring and channel charges

MDR, setup and rental set in signed application

Custom quote

Physical and SoftPOS setup and annual rent

Each channel priced in signed application

Custom quote

E-commerce setup and annual rent

Channel charges in signed application

Monthly sales shortfall at or below AED 20,000 · per monthAt least AED 103.95 per month when sales are AED 20,000 or less
Merchant refund processing · per transactionAt least AED 5.25 per refund
Chargeback and scheme assessment · per transactionApplication charges and actual assessments apply
Daily transaction statementCharge set in signed application
Monthly transaction statement on written requestFree on written request
Early exit or competing-provider appointment · one-timeGreater of remaining-term fees based on the preceding 12 months' monthly fees or AED 25,000; stated exceptions apply
Pre-authorisation, integration and added servicesSelected service charges in signed application

Good to know

Merchant contract

SIB Pay uses the signed application for rates, rental, funding frequency and approved card types. Its terms apply a monthly shortfall fee at AED 20,000 sales or less.

Term and exclusivity

SIB Pay is the exclusive provider for the agreement term. For business merchants, the initial term is 36 months and renews for another 36 months unless written nonrenewal notice is given at least three months before expiry.

Early exit

Appointing a competing provider or ending a business merchant agreement before term expiry can trigger the greater of remaining-term fees based on the preceding 12 months' monthly fees and AED 25,000. The fee does not apply when SIB terminates for convenience or the merchant terminates for SIB's uncured material breach.

Important stuff

SIB Pay UAE merchant terms

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SIB Pay June 2025 merchant application

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