How is a team account different from the free plan?

The free plan gives every approved agent 10 collection requests per month, scoped to their own dashboard. A team account pools a higher monthly quota across all your agents, lets the team admin set per-agent caps, and surfaces every request through a manager view — useful for compliance and pipeline visibility.

Do my agents still verify through UAE PASS individually?

Yes. UAE PASS verification stays per-agent on a team plan — every link a customer receives is tied to the identity of the agent who created it, not to the team. This is what makes customers trust the upload flow.

Can a manager see what individual agents are doing?

Yes — team admins get a consolidated view of every request created by their team's agents, including status, customer phone, and audit events. Customer document downloads remain restricted to the originating agent for privacy, but pipeline visibility is end-to-end.

What if our team is split across multiple banks or DSAs?

We can structure your team account around how you actually operate — one organisation per legal entity, or one per business unit if you operate across multiple ones. Manager visibility scopes follow that structure.

How is pricing decided?

Pricing depends on monthly volume, number of agents, and whether you need anything beyond the standard document blocks. Talk to us with rough numbers and we'll propose a setup.

For UAE sales teams & DSAs

Secure Collect for sales teams

One organisation account for the whole team — pooled monthly volume, per-agent caps, manager visibility across every customer request, and the same UAE PASS-verified upload links your agents trust.

Talk to us about a team account

What changes on a team plan

The agent flow stays exactly the same. What changes is how the team is managed and how volume is shared.

Pooled quota

Higher monthly request volume shared across all your agents. Less time on rationing, more time on customers.

Per-agent caps

Team admins set individual limits so no single agent burns the team's quota. Caps adjustable on the fly.

Manager visibility

One consolidated view of every team request — status, customer, age, audit trail. Documents stay private to the originating agent.

Why teams switch from WhatsApp + email

Sales teams running on WhatsApp groups and shared email inboxes hit the same wall as solo agents — but at scale. The problems compound.

No central pipeline view

Managers can't tell which customers are stuck on which document across the team. Forecasting completion rates is guesswork.

Customer data spread thin

Documents end up on individual agents' phones and personal drives. Hard to audit, hard to revoke when an agent leaves.

Trust mismatch at scale

Asking 30 customers a day to share Emirates ID over WhatsApp hurts conversion. Each customer needs context they can verify quickly.

Hand-offs lose context

When a customer is passed between agents (telesales → branch → application), the document history disappears. Customers resend the same files three times.

Talk to us about a team account

Tell us about your team and we'll propose a setup. Usually a call inside one business day.

Already onboarded as an agent? Open your dashboard.

Team-plan FAQ

Get answers to common questions about credit cards, applications, and managing your finances in the UAE